Terms of service

Service

RevSave connects to approved checkout and payment events, checks configured contact rules, places AI-assisted calls, sends secure recovery links, records outcomes, and reports attributed recovered revenue. The signed order form and implementation rules define the enabled flows.

Fees

Fees and payment terms are stated in the signed order form. Unless the order form states otherwise, performance fees are calculated from net incremental recovered revenue.

Incremental means revenue above the agreed holdout or baseline. A portion of eligible carts and failed payments receives no RevSave outreach, and the parties compare the recovery rate between the contacted and holdout groups.

Net means after refunds, chargebacks, taxes, shipping, and discounts. If an order refunds later, it comes off the bill.

No setup fee. No retainer. No minimum.

Attribution and disputes

The parties agree on attribution windows, eligible events, holdout allocation, excluded orders, and reconciliation timing before launch. RevSave supplies session and outcome records supporting invoices. The client submits a documented billing dispute within 30 days of the invoice date, and both parties reconcile the affected records in good faith.

Client obligations

The client supplies accurate consent status, suppression lists, approved scripts, disclosures, offers, claims, hours, recovery links, product information, and escalation rules. The client confirms that its collection and use of customer data and its instructions to RevSave are authorized. The client keeps order, refund, and chargeback data current for net-revenue reconciliation.

Acceptable use

The client does not use RevSave for unlawful, deceptive, abusive, discriminatory, or unauthorized contact. RevSave may suspend a flow that conflicts with configured rules, platform requirements, security controls, or the service agreement.

Confidentiality and data

Each party protects the other party’s confidential information and uses it only to perform the agreement. The client retains ownership of client and customer data. RevSave retains ownership of the service, software, workflows, and general know-how that do not identify the client or its customers.

Liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, punitive, or consequential damages. Each party’s aggregate liability is limited to fees paid or payable during the six months preceding the event giving rise to the claim, except where a signed agreement states a different limit.

Term, termination, and deletion

The service begins on the order-form effective date and continues for the agreed term. Either party may terminate for an uncured material breach. On termination, enabled recovery activity stops, undisputed accrued fees remain due, and client data is returned or deleted under the agreed retention schedule, subject to limited legal, accounting, fraud-prevention, and dispute records.

Governing law

The signed order form identifies the governing law and venue. Until confirmed in the final agreement, no website statement changes that negotiated term.

Contact

Questions about these terms may be sent to zain@revsave.ai.